99exch privacy policy (Data & Cookies)
This 99exch privacy policy explains what information we collect, why we collect it, and how we use and protect it when you use the 99exch app website and services. It also explains how cookies work on our platform and the choices you have.
If you have questions about this policy or your personal information, contact us at support@99exch.com or via live chat.
Table of contents
Scope & who this applies to
This policy applies to users who access our services via web or mobile and covers information collected:
- When you create and use an account
- When you make deposits/withdrawals or use payment features
- When you contact support
- When you browse pages where cookies are used
“Personal information” means information that identifies you directly or can reasonably be linked to you.
Information we collect
We collect information in three main ways: (1) you provide it, (2) it is collected automatically, and (3) it may be received from service providers (for example, payments or verification partners, where applicable).
Information you provide
- Account details (such as name, username, password, and contact details)
- Verification or compliance details where required (identity information and documents)
- Payment-related details needed to process transactions (handled through secure channels and payment providers)
- Messages and records when you contact support
Information collected automatically
- Device and usage data (IP address, device identifiers, browser type, language, time zone, pages viewed, clicks, and referral URLs)
- Log data (session timestamps, error logs, performance metrics)
- Approximate location derived from IP address (not precise GPS unless explicitly enabled)
Information from service providers
Depending on how you use the platform, we may receive limited information from:
- Payment providers (transaction status, reference IDs, and anti-fraud signals)
- Verification or security tools (risk indicators, duplicate-account checks, or authentication signals)
How we use your information
We use personal information for purposes that support delivering and safeguarding the service, including:
- Providing access to your account and core features
- Processing deposits and withdrawals and completing related checks
- Verifying identity and preventing fraud, abuse, and unauthorized access
- Monitoring, troubleshooting, and improving performance and reliability
- Communicating service messages (e.g., security alerts, account notices, policy updates)
- Meeting legal and regulatory obligations where they apply
- Enforcing our terms and resolving disputes
We do not sell your personal information.
Cookies & similar technologies
Cookies are small text files stored on your device that help websites function, remember preferences, and understand usage. We may also use similar technologies (local storage, pixels, and SDKs) in our services.
Cookie categories we may use
- Strictly necessary cookies: Required for login, account sessions, fraud prevention, and security features.
- Preferences cookies: Remember settings such as language and basic display preferences.
- Analytics cookies: Help us understand how users navigate the site so we can improve user experience.
- Marketing cookies (if used): Measure campaign effectiveness and limit irrelevant promotions.
You can control cookies through your browser settings and, where available, on-site consent tools. Blocking certain cookies may affect site functionality (for example, staying logged in).
Legal bases for processing
Where applicable, we process personal information under one or more of the following bases:
- Contract: to provide the services you request (account access, transactions)
- Legitimate interests: to secure the platform, prevent fraud, and improve services
- Legal obligations: compliance, record-keeping, and responding to lawful requests
- Consent: where you have a real choice (e.g., certain cookie categories)
How we share information
We may share personal information only as needed to operate and protect the service:
- Service providers (processors): hosting, security monitoring, customer support tools, analytics, and payment processing providers.
- Compliance and fraud prevention: to verify identity, prevent financial crime, and investigate suspicious activity.
- Legal and regulatory: when required by law, court order, or lawful government request.
- Business changes: if we undergo a merger, acquisition, or restructuring, information may be transferred as part of that transaction, subject to safeguards.
When we use vendors, we aim to limit access to what is necessary and require them to protect data consistent with this policy.
Data storage, retention & security
We use technical and organizational measures designed for data protection and account security, including access controls and monitoring.
Retention
We keep personal information only for as long as necessary to:
- Provide the service and maintain your account
- Meet legal, tax, accounting, and compliance requirements
- Prevent fraud and resolve disputes
Retention periods can vary depending on the data type and reason for processing. When information is no longer needed, we delete it or de-identify it where feasible.
Security note
No online service can guarantee absolute security. You are responsible for keeping your login credentials confidential and using strong security practices (see “Account security tips” below).
Your choices & rights
Depending on your location and applicable law, you may have rights to:
- Access and obtain a copy of certain personal information
- Correct inaccurate or incomplete information
- Request deletion (where legally permitted)
- Object to or restrict certain processing
- Withdraw consent (where processing is based on consent)
- Opt out of certain cookie categories via browser tools or consent settings
To make a request, email support@99exch.com. We may need to verify your identity before responding.
Account security tips
To help protect your account security:
- Use a unique, strong password and never reuse it on other sites
- Do not share your OTPs, passwords, or login links with anyone
- Avoid logging in on shared devices; always sign out after use
- Watch for phishing messages and only use official channels
- If you suspect unauthorized access, contact support immediately
You can also review related guidance on responsible gaming and terms and conditions.
Children’s privacy
Our services are not intended for children. If you believe a minor has provided personal information, contact us and we will take appropriate steps to remove it where required.
Changes to this policy
We may update this privacy policy from time to time to reflect operational, legal, or technical changes. Updates will be posted on this page, and continued use of the service after changes means you accept the revised policy.
Contact details
For privacy questions or requests:
- Email: support@99exch.com
- Phone: +91 96858 26254
- Live chat: available on the site
Need help?
Data & cookies quick checklist
| Topic | What to check | What you can do |
|---|---|---|
| Cookies | Which cookies are enabled | Adjust browser settings / consent tools |
| Personal information | Is your profile accurate | Update your account details |
| Account security | Password strength and device access | Use a strong password, sign out on shared devices |
| Support records | Messages you send to support | Avoid sharing sensitive details unless requested |
FAQ
What personal information does 99exch collect?
We collect information you provide (such as account and support details), information collected automatically (such as device and usage data), and limited information from service providers (such as payment status or fraud-prevention signals), depending on how you use the service.
Does 99exch sell my personal information?
No. We use information to operate, secure, and improve the service, meet obligations, and process transactions. We do not sell personal information.
How do cookies work on the 99exch app?
Cookies help the site function (login/session security), remember preferences, and understand usage. You can block or delete cookies in browser settings, but some features may not work properly if strictly necessary cookies are disabled.
How is my account data protected?
We use security measures such as access controls and monitoring designed to protect data. However, you should also protect your account by using a strong password, not sharing OTPs, and contacting support if you suspect unauthorized access.
How can I request access, correction, or deletion of my data?
Email support@99exch.com with your request. We may ask for verification to protect your account before completing the request, and some requests may be limited by legal or compliance requirements.