99exch terms and conditions (Use & Eligibility)

These 99exch terms and conditions explain the basic rules for using the 99exch app, including eligibility, account responsibilities, bonus terms, and withdrawal rules. They are written for informational purposes so you can understand what to expect before registering or placing bets.

By creating an account, downloading/using the app, or placing any wager, you confirm you have read and accepted this user agreement and any related rules referenced within it.

Scope of this user agreement

These terms and conditions apply to:

• Your registration and use of the 99Exch website/app and related services
• Betting and gaming activity, including sportsbook and casino products (where available)
• Promotions, bonuses, and any loyalty or reward programs (if offered)
• Support interactions, complaints handling, and security checks

Additional rules may apply to specific products, markets, promotions, payment methods, or game providers. Where a specific rule conflicts with this page, the specific rule typically takes precedence for that specific feature or promotion.

Eligibility and jurisdiction

To use the service, you must meet eligibility requirements, including:

• Age: You must be of legal gambling age in your place of residence (commonly 18+), and able to form a legally binding agreement.
• Location: Access may be restricted where online betting/casino is prohibited or restricted. You are responsible for ensuring your participation is lawful where you are located.
• One account per person: Creating or using multiple accounts to gain an advantage (including bonus abuse) is not allowed.

If you are unsure about eligibility in your area, do not deposit or wager until you have confirmed your legal position.

Account registration and security

When creating an account, you agree that:

• The personal information you provide is accurate, complete, and kept up to date.
• You will not impersonate another person or use someone else’s payment method or identity.
• You are responsible for keeping your login credentials secure.
• You must notify support promptly if you suspect unauthorized access.

Account actions performed after successful login are generally treated as authorized by the account holder. For security, you should use a strong password and avoid sharing your device or OTPs.

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Identity checks (KYC) and verification

To comply with regulatory and security requirements, 99Exch may request verification documents and/or additional information at any time, including before:

• First withdrawal
• Higher-value withdrawals
• Changes to account details (such as phone number)
• Repeated failed payment attempts or unusual activity

You may be asked to provide proof of identity and address, and proof of ownership for the payment method used. If verification is incomplete, access to withdrawals (and sometimes betting) may be restricted until the review is completed.

Deposits, balances, and wallet rules

Key wallet principles typically include:

• Deposits: Funds credited to your account wallet must be used in accordance with these terms and any payment method rules.
• Currency: INR may be supported, and you are responsible for any bank or payment provider fees.
• Reversals/chargebacks: If a deposit is reversed, charged back, or disputed, your account balance may be adjusted accordingly and your account may be restricted while the case is reviewed.
• Availability of funds: Deposited funds and winnings may be subject to internal security checks before withdrawal.

If you notice an incorrect balance or transaction, report it immediately so it can be investigated.

Bonus terms and fair use

If bonuses or promotions are offered, they are governed by bonus terms that may include:

• Eligibility limits: Certain offers may be limited by country/state, device, payment method, or account history.
• Wagering requirements: Some bonuses require a minimum turnover before the bonus or related winnings can be withdrawn.
• Maximum bet limits: Promotions can impose maximum stake sizes while a bonus is active.
• Time limits: Bonuses may expire if not used within a set period.
• Fair use: Activities intended to extract bonus value without genuine gameplay (e.g., coordinated play, exploit patterns, or multiple accounts) may lead to bonus removal and account action.

Always read the specific promotion’s rules before opting in. If there is any conflict, the promotion’s own rules apply to that promotion.

Withdrawals and withdrawal rules

Withdrawal rules are designed to protect users and prevent fraud. Common requirements include:

• Verification first: KYC may be required before withdrawals are approved.
• Payment method matching: Withdrawals may be limited to methods that match the name on the account and/or the method used for deposits, where applicable.
• Pending bets: Withdrawals may not be processed while certain bets are unsettled or while account reviews are ongoing.
• Fraud and security checks: Additional checks may be applied if unusual betting or payment activity is detected.

If a withdrawal is delayed, it is often due to verification, banking timelines, or additional security review.

Responsible gaming and player protection

You are responsible for managing your gambling activity. Consider using limits and self-control tools where available. If you believe gambling is causing harm, stop depositing and seek support.

If you want to review general app access and usage guidance, see the 99exch app page for navigation and support routes.

Prohibited conduct

You agree not to:

• Use the service for unlawful purposes, including money laundering or fraud
• Collude with other players or manipulate outcomes
• Use bots, scripts, automation, or tools to gain an unfair advantage
• Abuse promotions (multi-accounting, identity manipulation, or bonus farming)
• Attempt to exploit software bugs, game errors, or pricing/market errors

If a game or market displays an error (e.g., incorrect odds or settlement), 99Exch may void or adjust affected bets according to applicable rules.

Limitation of liability and disclaimers

To the extent permitted by applicable law:

• The service is provided on an “as available” basis, and uninterrupted access cannot be guaranteed.
• 99Exch is not responsible for losses caused by your device issues, internet connectivity, or third-party payment/provider delays.
• Where a dispute arises from technical faults, the platform may investigate logs and records to determine the correct outcome.

Nothing in these terms limits rights that cannot be excluded under applicable law.

Changes to these terms

99Exch may update these terms and conditions from time to time to reflect:

• Legal or regulatory changes
• Security and fraud prevention requirements
• Product, payment, or operational updates

If changes are material, they may be communicated in the app/site. Continued use after an update generally indicates acceptance of the revised terms.

How to contact support

For account, verification, or withdrawal questions, contact support:

• Email: support@99exch.com
• Phone: +91 96858 26254
• Live chat: available on the site

You may also want to start from the 99exch app page for the latest support options and access instructions.

Topic	What to prepare before contacting support
Account access	Registered phone/email, device details, approximate last login
KYC/verification	Clear photos of documents, matching account details
Deposit/withdrawal	Transaction reference/UTR, time/date, amount, payment method
Bonus query	Promotion name, opt-in time, screenshots of terms (if available)

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